Contact Us

1300 565 073


Postal Address
PO Box 380 Mitcham VIC 3132

Online Enquiry

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About Us

Experts in the credit management ecosystem, Access Mercantile Services have knowledgeable, dedicated, and specialised resources to ensure we keep your customer engaged and protect your brand. With a fully integrated end to end credit management model, underpinned by innovation and technology, we act quickly and with agility to deliver a high success rate for your business. With teams across Australia and New Zealand, we can reach your customer no matter where they are. Access Mercantile is ISO accredited, fully compliant and industry affiliated.

We offer you:

  • Experts in collection activity with 30+ years’ experience
  • Fully integrated credit collections – contingent, skip, field, and legal services
  • ACE – Access’ Credit Ecosystem model designed to increase results, saving time and costs
  • All services provided by Access Mercantile resulting in one point of management
  • ISO9001:2015 Quality & ISO27001:2013 Information Security Management accreditation
  • Brand and reputation protection through customer engagement

Our Team

We select our people based on their willingness to work hard while helping them stay curious and enthusiastic about recovering collections and maintaining customer satisfaction. Our agents are critical to our success, trained in open communication and treating debtors like human beings (how they would like to be treated). We recognise that our clients have the right to recover debt pertaining to their business. Through a balanced and integrated approach, we seek to create a positive customer experience. Our team is trained to a high level in customer engagement, effective collections conversations, hardship, customer vulnerability, leadership, and well-being.

Experts in debt collection and the credit ecosystem

Leo Gagic

Leo Gagic is a highly experienced executive with over 30 years Credit / Collection expertise leading global operations within private equity & top 200 ASX listed organisations.

John Pope

John is a highly experienced finance executive with over 20 years experience. As a qualified and chartered Accountant he is responsible for all facets of the Access Mercantile finance function.

Blair Ryan
Head of Field Workforce

A powerhouse of collection experience, working across all aspects of collections, there really isn’t much Blair hasn’t experienced. Blair manages our field teams across Australia and New Zealand.

Elliott Morey
Head of Field Operations

Elliott has extensive experience in debt collections. Elliott manages the broader Operations of our entire Field Services function across Operations, Locations and Investigations as well as our Asset Management service.

Nishant Patil
Head of Collections & Recoveries

Nish is all things credit – collections & recovery management, risk management, life cycle management in both consumer & corporate business operations.

Sebastian Lobczuk
Head of Sales & Business Development

Seb is charged with Access Mercantile’ s ability to complement and enhance the needs of our clients to provide quality services across the credit management ecosystem.

Want to work with us?

We’re always looking for great people to join us. If you are customer focused and have collection experience please use the form to send through your interest.

Please submit your details via the form below, and email a copy of your CV to


Our approach to diversity is simple—it’s about embracing everyone. From building a culture where all employees can bring their best selves to work to deploying diversity initiatives that support everyone, we’re doing what it takes to build an inclusive world for all.


Employment Expression of Interest
We’re always looking for great people to join us.
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Access in the community

We have served the community for many years, so it’s important to us that we give back to the community.

At Access we support various local charities through our Community Engagement Programs. We are very proud to work with the community and offer a lending hand when we can.