Access Mercantile Services
Access Mercantile Services have knowledgeable, dedicated, and specialised resources to ensure we keep your customer engaged and protect your brand. With a fully integrated end to end credit management model, underpinned by innovation and technology, we act quickly and with agility to deliver a high success rate for your business. With teams across Australia and New Zealand, we can reach your customer no matter where they are. Access Mercantile is ISO accredited, fully compliant and industry affiliated.
Our uniqueness is your biggest value.
Our biggest value (and point of difference) is how we view credit management. Through evolution and innovation, Access Mercantile provides a broad scope of credit collection services, having a full end to end, integrated credit management ecosystem. It allows us to dynamically leverage various aspects of our collection function simultaneously or independently to achieve the most optimal result.
One of the key advantages of partnering with Access Mercantile is our agility. As a specialist collection partner, we are not weighed down by layers of hierarchy or rigid, one size fits all processes. Whether it is refining a strategy, needing people support, using our resources to engage with customers or responding to emerging priorities, we are nimble, responsive and focused.
At Access Mercantile, we believe that meaningful engagement drives outcomes. That's why we focus on connecting with customers, whether it is through providing people resources to our clients, through our call centres, online or in person.
Customer Centred Engagement
| Selecting the right activity for each customer | Successful Result
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Introducing 
Access Customer Engagement
Access Customer Engagement
At Access Mercantile, we don't just contact customers - we connect with them. Our unique Access Customer Engagement (ACE) model is built to support, engage, collect and recover with one goal in mind: better outcomes for you are your customers.
- Through Access+ we provide people and operational agility with insourcing, BPO, campaign deliver and overflow management solutions.
- Our on the ground Knock to Engage (K2E) service gets results when others can't, combing respectful field engagement, card drops, occupancy verification and property inspections to reconnect with hard to reach customers.
- Our Power Collect framework blends digital tools and human interaction to manage everything from early stage to complex collections, hardship support, skip tracing and tailored case management.
- When it's time to recover assets, iDebt360 powers end to end recovery solutions including repossession, auction admin, lockout support. We also provide legal escalation services.
When you partner with Access, you're not just getting a service - you're gaining a performance partner that knows how to turn engagement into outcomes.
® ACE logo, ACE diagram, Knock to Engage (K2E), iDebt360 are registered trademarks of Access Mercantile Services Australia Pty Ltd.
| Asset Management As part of Asset management, following the successful collection of your asset, we will liaise with your preferred Auction Supplier to have the asset evaluated whilst maintaining an open line of communication with your customers to keep them informed. Our Asset Managers handle redemption of repossessed assets on your behalf as well as releasing securities for sale whilst maintaining strict compliance. As the asset is already in our possession, we manage the realisation of the asset for you and if applicable refer the shortfall or residual debt owing post sale to our contingent team for collection on your behalf without any unnecessary handoff, between multiple service provides saving you time and money. | Contingent Collections The Collection and Recovery group is responsible for resolving debt through tailored solutions, namely securing payments on time through debtor contact and relationship building. Access Mercantile has a dedicated regional contingent collection team focused on early, mid-stage and complex collections that also when required provide support to our skip and field teams through our integrated collection ecosystem. | Skip Services Access Mercantile Services is an industry leader in this field. We pride ourselves on having one of the most extensively experienced and diverse team of Location Agents covering Australia and New Zealand. All of Access Mercantile Agents work exclusively for Access and are specialised and dedicated to focusing on Investigations and locating customers. Our success rate is proven and combined with comprehensive reporting and analytics. Using Access Mercantile's Skip Tracing service not only saves you time and money but also ensures contact with your debtor is in accordance with the regulations set by the National Credit Code, Australian Competition and Consumer Commission (ACCC) and relevant Debt Collection Guidelines. |
| Legal Services We acknowledge that sometimes despite best efforts debt collection may require specialised legal intervention. Access Mercantile Services is affiliated with Sinisgalli Foster Legal Pty Ltd who we enjoy an exclusive relationship with for all legal service requirements. Sinisgalli Foster have years of extensive litigation expertise and provide inhouse support. Working directly alongside our collection team. | Field Services Our field services are a great way to integrate into the credit ecosystem where agents will visit face to face with customers. With the highest standards, field visits are effective as customer’s engage with an agent at their door. Our agents are fully trained to enable full collection, payment arrangement, hardship identification or even to simply make contact to have the customer engage with your team. |