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Phone
1300 565 073

Email
corporate@accessmercantile.com.au

Postal Address
PO Box 380 Mitcham VIC 3132

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News

How Access Mercantile Saves Clients from Navigating Hierarchy and Corporate Bureaucracy

Posted By Sebastian, Head of Business,
07/10/2024
How Access Mercantile Saves Clients from Navigating Hierarchy and Corporate Bureaucracy In many industries, clients often face the challenge of navigating cumbersome hierarchies and bureaucratic...

Do You Really Care for your Customers?

Posted By Nish Patil ,
30/09/2024
In the collections industry, the primary focus tends to be on debt recovery and ensuring payments are made on time. However, a key element that often gets overlooked is the importance of customer...

What do you do in collections when the customer doesn't engage? Innovative Solutions for Customer Engagement in Debt Collection

Posted By Jarin Tasnim, Client Relations,
23/09/2024
Customers react to debt collection in a variety of ways. It ranges from those who have the capacity to pay but may have forgotten or deprioritised the payment, to those who are financially unable to...

The Role of Chatbots in Collections

Posted By Greg Asling – COO,
16/09/2024
At Access Mercantile we are proud of all our technological achievements and always place the customer front and centre of what we do. Empowering customers to choose their preferred method of...

Elevating Cybersecurity: Why Enterprises Need More Than Just the Basics

Posted By David Bisiach - CTO,
09/09/2024
Elevating Cybersecurity: Why Enterprises Need More Than Just the Basics In today’s digital landscape, large enterprises face increasingly sophisticated cyber threats that demand more than just basic...

HOW DOES TIME, COST AND QUALITY DRIVE YOUR COLLECTION DECISIONS?

Posted By Corey Bakes - CFO,
02/09/2024
Many of us are familiar with mastering the paradigm of Time, Cost and Quality (TCQ) in any project delivery involving goods and services we design, sell and consume. If you want anything quickly of...

Are you doing your mercantile agents work? As a true collections partner, empower your Mercantile agent to deliver successful results.

Posted By Elliott Morey – Head of Field ,
26/08/2024
The collections landscape presents significant challenges, and the success of your agent depends on strategic timing, the right operational model, and delegation of authority. In a climate where...

How confident are you in your current debt collection/mercantile agency’s compliance practices?

Posted By Vivian Hua Head of QA,
19/08/2024
In today’s environment, where compliance, regulatory scrutiny and data security are more critical than ever, ensuring that your vendor operates with the highest level of integrity and compliance is...

Enhancing Collections with Human-Centered Engagement: 'The Right Way Forward'

Posted By Nish Patil,
12/08/2024
Unfortunately, some debt collection agencies do not care about, measure, monitor or manage ‘customer experience and engagement as a critical metric within their business and tend to adopt ‘heavy...

A Human-Centric QA Approach

Posted By ,
05/08/2024
By Greg Asling – Chief Operating Officer Most of my career has been spent working in major enterprises that have large debt collection functions across global regions.  One of the things that...