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1300 565 073


Postal Address
PO Box 380 Mitcham VIC 3132

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Protecting your brand – Quality Assurance & Compliance

Most consumer businesses work with a fixed market. Customers lost must be won back in order to grow, including numerous delinquent ones who can be rehabilitated. With a core value of Respect for the individual going back five decades, we safeguard your brand with ACE, our fully integrated credit managed recovery strategies and proven processes.

We offer creative thinking and proactive solutions to debt management by encouraging debtors to become more accountable for their commitments and better educated as consumers. Quite often, this is the beginning of a transformative process, through which your customers can become more valuable to your business than ever.

Your Customers Have Become More Valuable

We have established a well-known loyal brand over years of operations through the delivery of quality, timely and reliable services. We understand that debt collection can sometimes be challenging and complex, getting right first time for our clients and the debtor is paramount so we always strive for the best outcome by balancing the needs and interests of both the debtor and the client.

While other consumer collection companies talk about simply minimising complaints, Access Mercantile has a reputation for a balanced approach with customer engagement and results.

Our highly skilled and trained workforce abides by stringent quality and compliance guidelines to preserve our own reputation as well as our clients.

Insurance & Quality Accreditation

Access Mercantile Services holds full Public Liability and indemnity insurance. Our agents performing field services are licensed through the Magistrates Court and hold a fidelity bond and cannot have a criminal record.

Our team undergoes regular industry specific compliance training and undergo frequent internal quality assessments to ensure all core compliance requirements are adhered to. ACCC and ASIC debt collection guidelines are core to our practice and training. We are an ISO 9001:2015 & ISO/IEC 27001:2013 [Quality Management & Information Security Management ] certified organisation.

We are also members and active supporters of several industry associations, namely the Institute of Mercantile Agents (IMA), Australian Collectors & Debt Buyers Association [ACDBA] and the Australian Financial Complaints Authority [AFCA].  Our commitment in achieving Quality Management System ISO 9001:2015 along with ISO/IEC 27001:2013 is testimony to the above.

Privacy & Confidentiality

Access always conducts business with the highest level of integrity.

We respect the privacy and confidence of our clients and associated debtors. All physical and electronic information is securely stored, monitored and managed and fully complies with Privacy Act 1988 requirements.

See our Privacy Policy & Information Security Policy below.

Privacy Policy Information Security
Quality Policy