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3 things every credit management team should consider post COVID

Posted By ,
While Australia is by no means out of the woods as far as the impact of the COVID pandemic is concerned, now is a great time to think about what changes you may want to make to your future credit mana...

Effective Customer Engagement in Debt Recovery

Posted By ,
Everyone’s talking about customer engagement — but why is it so important, and what does it really mean? How does customer engagement look in action, when you’re a business trying to connect with...

Protect your brand while debt collecting - Safeguarding Company & Brand Reputation

Posted By Sebastian Lobczuk,
    “COMPANY under fire for debt collection”- The Australian 01/10/2020 “Parents ‘hounded’ by COMPANY debt collectors”- The Daily Advertiser 23/02/2021 “DEBT THREAT SHAME” - Geelong...

5 Debt Collection Myths Debunked

Posted By Sebastian Lobczuk,
In this article, we discuss five popular debt collection myths in attempt to share some insights to help you feel at ease when choosing a collection agency. In unprecedented times like today a debt co...

What to do when you can not contact your customer or locate your critical assets?

Posted By Elliott Morey,
It is critical for institutions to regularly engage their customers to assess how they are servicing their financial obligations and whether they require additional support. Living through the...