2025
Scaling Collections with Digital Capability: The Access Mercantile Advantage
Posted By David Bisiach, CITO,
27/08/2025 In an increasing digitally connected world, the way organisations engage with customers—especially around sensitive matters like debt resolution—has evolved dramatically. At Access Mercantile, we are...
RBA rate cuts offer little relief as household financial stress persists
Posted By Corey Bakes, CFO,
20/08/2025 Despite recent interest rate reductions by the Reserve Bank of Australia (RBA), many Australian households continue to feel the squeeze of rising living costs. While lower rates ease mortgage...
EOFY Reflections: Now's the time to set up for success for a new financial year
Posted By David Bisiach, CITO,
23/06/2025 EOFY Reflections: Now's the time to set up for success for a new financial year As we close out another financial year, so many of us are busily doing everything we can to optimise our financial...
Introducing Access + : A new Era of Integrated solutions from Access Mercantile Services
Posted By Leo Gagic, CEO,
02/06/2025 At Access Mercantile, we have aways been driven by one simple idea; place our clients and their customers at the centre of everything we do. That’s why we are excited to officially launch Access,...
Access Mercantile Services Integrated Management System [IMS] – Keeping our Clients Data Safe!
Posted By Vivian Hua – Head of QA,
26/05/2025 Safeguarding Trust – ISO 27001:2022 Compliance in Debt Collection In the debt collection industry, where sensitive financial and personal data is handled daily, ensuring robust information...
How Access Mercantile is Supporting Clients in Collections
Posted By Seb, Head of Business Relation,
12/05/2025 How Access Mercantile is Supporting Clients in Collections Managing debt portfolios has become more complex than ever. Rising cost-of-living pressures, regulatory scrutiny, and heightened customer...
Trends in the Credit Industry for 2025: Navigating Uncertainty & Driving Change
Posted By David Bisiach - CITO,
14/04/2025 Trends in the Credit Industry for 2025: Navigating Uncertainty & Driving Change As we look further into 2025, one thing is clear: economic uncertainty is reshaping behaviours across both...
The Power of Personal Engagement : How Field Visits Transform Hardship support!
Posted By Leo Gagic, CEO,
07/04/2025 When it comes to Financial Hardship businesses rely on various communication channels to engage with customers, however, not all customers respond to traditional outreach methods like phone calls. ...