At Access Mercantile, we have aways been driven by one simple idea; place our clients and their customers at the centre of everything we do. That’s why we are excited to officially launch Access, providing our clients with highly skilled and capable people in response to client demand for more seamless, scalable, and integrated support across the customer servicing lifecycle.
Why Access+
Many of our clients face resource challenges or simply have interim needs to boost servicing support, especially during season peaks or times of high demand. Access+ provides a flexible, reliable human resource support solution that scales with our clients’ needs. Whether its managing overflow during busy periods or providing consistent, ongoing support, Access+ ensures our clients have the right people in place at the right time and is fully customised and flexible; a nice departure from traditional BPO models that call for fixed term contracts, guaranteed volumes and generally provide junior call centre resources.
Integrated End to End
What sets Access apart from traditional BPO providers is how the service compliments Access Mercantile’ s broader suite of services under our ACE – Access Customer Engagement offering. From first-touch customer engagement right through to debt collections and recovery activity enabling a seamless end- to -end customer experience. This means our clients can work with a single partner for all stages of the customer lifecycle – reducing complexity, cost, and improving service continuity, driving superior outcomes.
Built on Trust and Results
We have worked closely over the years with our clients to design Access + around their needs and expectations, it’s not just about the provision of people, it’s about delivering performance. We have been providing these services for years, today just officially marks the formal launch of the solution and brand. Our BPO teams are trained to operate with the same high standards that define every aspect of Access Mercantile’ s operations, ensuring consistency, compliance, and care in every interaction.
Access+ is now Live
We are seeing fantastic results for early adopters, and we are excited to bring this capability to more of our clients in the months ahead. If you are ready to explore how Access+ can support your business, get in touch with our team today. Let’s build a more connected, customer-centric future-together.
