New leadership appointment

We’re pleased to welcome a new leader into the Access team.

We’re announcing the appointment of our new Head of Quality Assurance & Compliance at Access Mercantile Services: Rahul Lal

Rahul joins us with over a decade of experience leading risk, compliance, and assurance functions across highly regulated financial services environments. He brings deep expertise in strengthening control frameworks, driving audit readiness, and embedding robust governance across complex, high-volume operations.

This appointment reflects the importance quality assurance and compliance within  Access. At Access, we invest heavily in:
Strong, auditable control environments
Consistent, high-quality customer outcomes
Transparent, accountable governance frameworks
Continuous uplift across risk, compliance and assurance

As expectations continue to rise, compliance isn’t a box-ticking exercise.
It’s what underpins:
Trust with our clients
Consistency in customer experience
Confidence in every interaction
And the ability to scale performance the right way

That’s why we continue to invest in strong governance, clear frameworks, and the right people to lead it.


Because in our world, how you deliver outcomes matters just as much as the outcomes themselves.Rahul’s appointment reinforces our commitment to leading in this space.

Welcome to the team, Rahul 👏