At Access Mercantile Services, we believe that doing business responsibly means doing business with heart. Our commitment to social and corporate responsibility is woven into everything we do—from supporting our people to protecting the planet and engaging meaningfully with the communities we serve.
Driving Environmental and Social Impact
We’re proud to partner with Carbon Positive Australia to support large-scale reforestation and ecosystem restoration projects. These initiatives help offset emissions and restore biodiversity across the country, contributing to a healthier planet for future generations.
We also honor our commitment to reconciliation through our Reflect Reconciliation Action Plan (RAP), developed in partnership with Reconciliation Australia. This marks our first step in building respectful relationships and creating meaningful engagement with Aboriginal and Torres Strait Islander peoples.
Supporting Our People
We understand the challenges of our industry and are committed to creating a workplace where our people feel supported, empowered, and valued. Our wellbeing initiatives include:
- Employee Assistance Program (EAP): Confidential counselling, financial advice, and wellbeing services—plus mental health training for managers to foster psychologically safe teams.
- Mental Health Awareness & Support: Mental health awareness & support education to all front-line leaders to better recognise the significance of emotional and psychological well-being with the aim to educate individuals about mental health conditions, their symptoms, and the importance of seeking timely support and treatment.
- Beny Employee Benefits: Exclusive discounts and lifestyle perks that help ease everyday costs and promote balance outside of work.
- Financial Hardship & Vulnerability Training/Education: Externally accredited Training programs that compliment internal training to ensure our teams are equipped to support customers with empathy and support options whilst meeting critical compliance requirements.
Building a Responsible Future
Our responsibility is twofold:
- To our people: We provide the tools, resources, and support they need to thrive—professionally and personally.
- To our customers: We treat every individual with dignity, ensuring our practices meet regulatory standards and reflect compassion in times of need.
Corporate social responsibility isn’t a checkbox—it’s our culture. By embedding sustainability, reconciliation, mental health, and ethical practices into our DNA, we’re building a future-ready organisation that leads with integrity and care.
Vivian Hua is a passionate and results driven Quality Assurance, Health, Safety & Environmental professional with 14 years experience working across diverse industries. Vivian is responsible for leading Quality Assurance Complaint and Training at Access Mercantile, implementing and auditing of Access Mercantile’s IQF (Internal Quality Framework) and IMS (Information Management Systems) and ISO accreditation.
Experts in the credit management ecosystem, Access Mercantile Services have knowledgeable, dedicated and specialised resources to ensure we keep our clients customer engaged and protect your brand. With a fully integrated end to end credit management model. Underpinned by innovation and technology, we act quickly and with agility to deliver a high success rate for your business. Access Mercantile is ISO accredited, fully compliant and industry affiliated.