In an increasing digitally connected world, the way organisations engage with customers—especially around sensitive matters like debt resolution—has evolved dramatically. At Access Mercantile, we are proud to be at the forefront of this transformation, leveraging digital collection capabilities to scale operations, enhance customer experience, and drive superior outcomes.
Why Digital Collections Matter
Digital collections empower customers to seamlessly transact, pay outstanding debts, or explore resolution options at their convenience. This approach not only improves accessibility and transparency but also fosters trust and engagement—key ingredients in achieving sustainable recovery outcomes.
By offering intuitive, self-serve digital pathways, we remove friction from the collections process. Customers can interact on their terms, whether that means making a payment, setting up a plan, or seeking support—all without the pressure of traditional collection methods.
Access Mercantile: Leading the Digital Collections Frontier
At Access Mercantile, digital collections are not just a feature—it’s a core pillar of our service offering under our Power Collect capability. We combine cutting-edge technology with sophisticated collection treatment streams to deliver tailored, data-driven interventions. These strategies are designed to champion and challenge the status quo, ensuring we achieve the best possible customer and collection outcomes at the lowest cost.
Our digital-first approach is underpinned by a deep understanding of customer behaviour, enabling us to deploy the right message, at the right time, through the right channel. This precision not only enhances engagement but also maximises recovery rates.
The ACE Model: Access Customer Engagement : Our Integrated Approach
Digital collections are seamlessly integrated into our broader ACE model, which encapsulates our holistic, customer-centric philosophy.
David Bisiach brings over 20 years of extensive experience in risk management, strategy, and technology leadership as CITO at Access Mercantile. Before joining Access, he held senior roles at Telstra, including Risk and Compliance Principal and General Manager of Credit Risk and Strategy, where he enhanced operational efficiency, customer retention, and financial performance. David is highly skilled in business strategy, credit management, customer satisfaction, and Six Sigma methodologies, driving continuous improvement and innovation. His strategic vision and analytical expertise strengthen Access Mercantile’s technological and operational capabilities, ensuring exceptional client outcomes.
Experts in the credit management ecosystem, Access Mercantile Services have knowledgeable, dedicated and specialised resources to ensure we keep our clients customer engaged and protect your brand. With a fully integrated end to end credit management model. Underpinned by innovation and technology, we act quickly and with agility to deliver a high success rate for your business. Access Mercantile is ISO accredited, fully compliant and industry affiliated.