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1300 565 073


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PO Box 380 Mitcham VIC 3132

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Warmest Wishes for a Joyful Holiday Season

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As the holiday season is upon us, We wanted to take a moment to express our heartfelt gratitude for the privilege of serving our valued clients throughout the year. This festive time of year provides...

iDebt360 - New field services debt resolution technology provides greater support to customers facing financial challenges.

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          Innovative technology enabling an enhanced customer experience amidst increasing financial challenges and hardship. Access Mercantile, a leading...

Knock to Engage K2E - Driving Field Collection

Posted By Sebastian Lobczuk,
Customers react to debt collection in a variety of ways.  It ranges from a customer who has capacity to pay, who may have forgotten (or places payment as a low priority), those who don’t have...

Access Mercantile Services Launches Reconciliation Action Plan

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Access Mercantile Services is proud to announce our First Reflect Reconciliation Action Plan (RAP). This plan reflects our ongoing commitment to advancing reconciliation and embracing unity between...

Access appoints new Chief Operating Officer

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Access Mercantile, a leading collections and recovery company, with a fully integrated credit ecosystem in Australia & New Zealand, is proud to announce the appointment of Greg Asling as its new...

4 Ways to Maintain Good Customer Engagement During Collections

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Great customer experience shouldn’t stop when a customer falls behind on payments. Keeping customers loyal, and happy, becomes difficult once the collections process starts, it is still possible to...

3 things every credit management team should consider post COVID

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While Australia is by no means out of the woods as far as the impact of the COVID pandemic is concerned, now is a great time to think about what changes you may want to make to your future credit mana...

Effective Customer Engagement in Debt Recovery

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Everyone’s talking about customer engagement — but why is it so important, and what does it really mean? How does customer engagement look in action, when you’re a business trying to connect with...

Protect your brand while debt collecting - Safeguarding Company & Brand Reputation

Posted By Sebastian Lobczuk,
    “COMPANY under fire for debt collection”- The Australian 01/10/2020 “Parents ‘hounded’ by COMPANY debt collectors”- The Daily Advertiser 23/02/2021 “DEBT THREAT SHAME” - Geelong...

5 Debt Collection Myths Debunked

Posted By Sebastian Lobczuk,
In this article, we discuss five popular debt collection myths in attempt to share some insights to help you feel at ease when choosing a collection agency. In unprecedented times like today a debt co...