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Phone
1300 565 073

Email
corporate@accessmercantile.com.au

Postal Address
PO Box 380 Mitcham VIC 3132

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News

Access appoints new Chief Operating Officer

Posted By ,
02/05/2023
Access Mercantile, a leading collections and recovery company, with a fully integrated credit ecosystem in Australia & New Zealand, is proud to announce the appointment of Greg Asling as its new...

4 Ways to Maintain Good Customer Engagement During Collections

Posted By ,
22/02/2023
Great customer experience shouldn’t stop when a customer falls behind on payments. Keeping customers loyal, and happy, becomes difficult once the collections process starts, it is still possible to...

3 things every credit management team should consider post COVID

Posted By ,
14/11/2022
While Australia is by no means out of the woods as far as the impact of the COVID pandemic is concerned, now is a great time to think about what changes you may want to make to your future credit mana...

Effective Customer Engagement in Debt Recovery

Posted By ,
08/10/2022
Everyone’s talking about customer engagement — but why is it so important, and what does it really mean? How does customer engagement look in action, when you’re a business trying to connect with...

Protect your brand while debt collecting - Safeguarding Company & Brand Reputation

Posted By Sebastian Lobczuk,
02/09/2022
    “COMPANY under fire for debt collection”- The Australian 01/10/2020 “Parents ‘hounded’ by COMPANY debt collectors”- The Daily Advertiser 23/02/2021 “DEBT THREAT SHAME” - Geelong...

5 Debt Collection Myths Debunked

Posted By Sebastian Lobczuk,
05/07/2022
In this article, we discuss five popular debt collection myths in attempt to share some insights to help you feel at ease when choosing a collection agency. In unprecedented times like today a debt co...

What to do when you can not contact your customer or locate your critical assets?

Posted By Elliott Morey,
05/04/2022
It is critical for institutions to regularly engage their customers to assess how they are servicing their financial obligations and whether they require additional support. Living through the...

Access Mercantile a FINALIST in AICM 2021 Pinnacle Awards

Posted By ,
15/11/2021
We're excited as a finalist in Australian Institute of Credit Management Pinnacle Awards for the recognition of our commitment to delivering credit collection managed solutions for our...

With more than half of Australia in lockdown, Access Mercantile Services is adapting credit collections.

Posted By Sebastian Lobczuk,
21/06/2021
How Access Mercantile Services can help your business through this difficult time.   Each day brings news of COVID restrictions in some part of Australia, or the fear of them. This week there is...

Things to know when you hire a Debt Collection Agency

Posted By Sebastian Lobczuk,
01/03/2021
Keeping on top of your debtor’s portfolio is not only critical for your business cashflow, but also proactively lets you find out which customers need additional support to pay their bills on time, es...