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4 Ways to Maintain Good Customer Engagement During Collections

Posted By ,
22/03/2022 00:00 AM
Great customer experience shouldn’t stop when a customer falls behind on payments. Keeping customers loyal, and happy, becomes difficult once the collections process starts, it is still possible to...

3 things every credit management team should consider post COVID

Posted By ,
14/02/2022 10:00 AM
While Australia is by no means out of the woods as far as the impact of the COVID pandemic is concerned, now is a great time to think about what changes you may want to make to your future credit mana...

Christmas wishes for you

Posted By ,
20/12/2021 09:00 AM
May your holiday be blessed with the love and warmth of family and friends. Thank you and Merry Christmas.   From everyone at Access Mercantile, we'd like to say a big thank you for...

Effective Customer Engagement in Debt Recovery

Posted By ,
08/12/2021 11:00 AM
Everyone’s talking about customer engagement — but why is it so important, and what does it really mean? How does customer engagement look in action, when you’re a business trying to connect with...

Access Mercantile a FINALIST in AICM 2021 Pinnacle Awards

Posted By ,
15/11/2021 00:00 AM
We're excited as a finalist in Australian Institute of Credit Management Pinnacle Awards for the recognition of our commitment to delivering credit collection managed solutions for our...

Access Mercantile welcomes the lifting of restrictions

Posted By ,
18/10/2021 00:00 AM
Access Mercantile welcomes the lifting of restrictions   Access Mercantile is pleased to advise that all collection activity has resumed to normal operations with the lifting of...

Protect your brand while debt collecting - Safeguarding Company & Brand Reputation

Posted By Sebastian Lobczuk,
02/08/2021 00:00 AM
    “COMPANY under fire for debt collection”- The Australian 01/10/2020 “Parents ‘hounded’ by COMPANY debt collectors”- The Daily Advertiser 23/02/2021 “DEBT THREAT SHAME” - Geelong...

With more than half of Australia in lockdown, Access Mercantile Services is adapting credit collections.

Posted By Sebastian Lobczuk,
21/06/2021 00:00 AM
How Access Mercantile Services can help your business through this difficult time.   Each day brings news of COVID restrictions in some part of Australia, or the fear of them. This week there is...

How Axtech Protects Your Business From Cyber Threats

Posted By Leo Gagic,
06/05/2021 00:00 AM
How can Axtech help to protect your business from cyber threats?   Taking your business online can have its benefits, but it can also increase the risk of scams and security threats. A single...

5 Debt Collection Myths Debunked

Posted By Sebastian Lobczuk,
05/04/2021 00:00 AM
In this article, we discuss five popular debt collection myths in attempt to share some insights to help you feel at ease when choosing a collection agency. In unprecedented times like today a debt co...